These terms apply when you book a diagnostic test, health package, home sample collection or doctor consultation through MediCollect Diagnostics. By placing a booking you agree to them.
1. Who can book
You must be 18 or older to make a booking. You may book on behalf of a family member or dependant, provided you have their consent and the details you enter are accurate.
2. Accuracy of the details you provide
Test results depend on correct patient details. Please check the name, age, gender, mobile number and address before confirming. We are not responsible for a delayed or misdirected report caused by incorrect information supplied at booking.
3. Home sample collection
Collection slots are indicative and may shift with phlebotomist availability, traffic or weather. Home collection is available only within our serviceable areas. Where a home collection charge applies it is shown on the booking summary before payment. Please follow any fasting or preparation instruction given for your test, as an improperly prepared sample may need to be recollected.
4. Doctor consultations
A consultation booking reserves a seat with the selected specialty on the chosen date. The consultation fee shown at booking is payable in advance. Consultations are for medical advice only and are not a substitute for emergency care — in an emergency, contact your nearest hospital immediately.
5. Pricing and payment
Prices, offers and camp rates are those displayed at the time of booking and may change afterwards. Payment may be made through the online gateway, bank transfer or UPI. Where bank transfer or UPI is used, your booking is confirmed once we have verified the reference number you submit.
6. Cancellations and refunds
You may cancel before the sample is collected or the consultation begins, and we will refund the amount paid. Once a sample has been collected or a consultation has taken place, the booking cannot be refunded as laboratory and doctor costs are already incurred. Approved refunds are returned to the original payment method, typically within 5 to 7 working days.
7. Reports
Reports are usually available within 24 hours of collection, though some specialised tests take longer. A report is a laboratory finding, not a diagnosis — please review it with a qualified doctor before acting on it.
8. Acceptable use
Please do not make fraudulent or duplicate bookings, misuse another person’s details, or attempt to disrupt the service. We may cancel a booking or restrict access where we reasonably believe these terms have been breached.
9. Limitation of liability
Our liability in connection with any booking is limited to the amount you paid for it. We are not liable for indirect or consequential loss. Nothing in these terms limits any liability that cannot be limited under applicable law.
10. Contact us
For any question about a booking, refund or these terms, call 8951013085.
We may revise these terms from time to time. The revision date at the top of this page always reflects the current version.